Find
Surface the moments where an agent looks successful but the customer still can't complete the task.
Agent analytics for real user outcomes
An agent can pass its evals and look healthy in traces while still failing to help someone finish what they came for.
Buildbox finds those failed journeys, ties them to business outcomes, and tests better agent behavior before your users meet it.
Prioritize
Rank the failures that create the most rework and put the most important outcomes at risk.
Test
Test a better agent behavior or interaction against the same customer task before release.
Building a customer-facing agent?
We'll help you find the agent failures you haven't seen yet.
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